Questions before booking

The fastest way is through the Reservations page: choose your dates, pickup and return location, then see the available vehicles and the price for your period.

You can also contact us via WhatsApp/Viber message if you want us to quickly check a date manually.

The price for the selected dates and vehicle is displayed clearly before you continue the reservation. Optional extras are chosen separately, so nothing is added without your choice.

The minimum rental period is 48 hours, meaning 2 days. A return delay of up to 2 hours is tolerated; after that an additional rental day is charged.

Yes. Cancellation is free if you notify us at least 72 hours before pickup, so we can release the vehicle for other customers. If you cancel within 72 hours of pickup or in case of a no-show, the advance payment is non-refundable.

A valid driving licence and an identity document are required. For foreign nationals a passport is mandatory.

The driver must be at least 21 years old and must have held a valid driving licence for at least 2 years.

For standard KLS Auto rental there is no deposit and no credit-card block. You pay only the agreed rental price and any selected additional services.

Payment is made in KM/BAM, in cash or by bank transfer.

No BAM with you? If you arrive with euros, our agent arranges the exchange on the spot. No need to look for an exchange office. Let us know in advance (WhatsApp/Viber) so we can have it ready.

We meet you at the terminal or at an agreed point at Tuzla Airport. We confirm the details before your arrival, so you know exactly where to pick up the vehicle.

See the dedicated Tuzla Airport page if you are travelling by plane.

If you send us your flight number or actual arrival time, we track the delay and arrange the pickup around the plane's arrival.

In many cases a different return location can be arranged, e.g. Kalesija or Tuzla Airport. It depends on the dates, the vehicle and the pickup schedule.

No. Vehicles come with unlimited mileage, with no per-kilometre surcharge afterwards.

CDW is basic damage coverage with an agreed excess. This means the renter's liability is limited to a predefined amount, provided the rental conditions were respected and the required documentation exists.

The excess is the amount the renter bears in case of damage or contract breach. The amount depends on the type of damage or irregularity and is stated in the contract.

SCDW is an optional insurance upgrade which, when available and agreed for the chosen vehicle, can reduce the excess for covered damage or bring it down to 0 KM.

Insurance does not cover damage caused by negligent or prohibited use of the vehicle, driving under the influence of alcohol/drugs, driving by an unauthorised person, wrong fuel or lack of oil.

Specifically excluded are tyres and rims, the underbody, a gearbox damaged by improper handling, the interior and the windscreen, unless otherwise explicitly agreed.

Yes, crossing the border is possible only if agreed and approved in advance as an additional service.

A flat-rate Balkan package or a Schengen/EU package may be available, depending on the vehicle, period and availability. If only the Balkan package is approved, the contract explicitly lists the countries the permit covers.

The CDW (with excess) also applies abroad; the SCDW excess waiver applies only within Bosnia and Herzegovina.

The green card (IMIC) is always in the vehicle, in paper form. The permit to take the vehicle out of Bosnia and Herzegovina is separate: it is agreed as an additional service and entered in the rental contract.

Vehicles with BiH plates are part of the licence-plate system: at the borders of EU/EEA countries, Serbia and Montenegro the plate itself counts as proof of third-party insurance, and the card is usually not checked. In countries outside that system, such as Albania and North Macedonia, it is mandatory.

The CDW (with excess) also applies abroad, provided leaving the country has been agreed and entered in the contract.

The SCDW excess waiver applies only within Bosnia and Herzegovina and cannot be combined with a border-crossing permit, so abroad the excess stated in the contract always applies.

Compulsory third-party liability insurance (damage you cause to others) remains valid abroad through the green card system.

The vehicle may not be used for paid transport of passengers or goods, sub-rental, towing or pushing other vehicles, test drives, competitions or races.

Driving under the influence of alcohol, drugs or intoxicants, against traffic regulations, with a technically unsafe or overloaded vehicle, or by a person not listed in the contract, is not allowed.

The vehicle is issued and returned with a full tank, if rented that way. If the vehicle is returned with fuel missing, a fixed 100 KM fee plus the value of the missing fuel is charged.

The renter bears all fines, parking charges, administrative fees and other costs incurred during the rental period, including penalties issued later for that period.

Excessive dirt, smoke or interior damage may lead to cleaning charges and the agreed interior excess.

Fines from the rental period are paid by the renter, including those that arrive after the vehicle is returned. If the driver was not stopped on the spot, the police ask the vehicle owner for the driver’s details, and the rental agency is required by law to provide them.

In the Federation of BiH, which includes Tuzla Canton, you pay only half of the fine if you pay within 8 days of the penalty notice being served on you. The deadline runs from service of the notice, not from the day the camera recorded the car.

For passenger cars: 50 km/h in built-up areas, 80 km/h on other roads, 100 km/h on expressways and 130 km/h on motorways, unless signs show otherwise.

Lights must be on at all times: dipped headlights or daytime running lights during the day, dipped headlights in tunnels.

Speed is checked not only by fixed cameras but also by mobile radars and unmarked police cars.

Yes. The vehicle condition is documented at pickup and return. Any remarks about the vehicle should be reported immediately at pickup.