Questions before booking

Choose pickup and return dates, compare available vehicles and continue to the reservation page. You can also send the same details by WhatsApp if you need confirmation before booking.

Yes. The selected dates and vehicle show a clear base rental price. Optional services such as SCDW, child seat or border travel package are added only if you choose or agree to them.

The minimum rental period is 48 hours, meaning 2 days. A return delay of up to 2 hours is tolerated; after that an additional rental day is charged.

Contact us as soon as possible by phone or WhatsApp. If the vehicle has not been taken over and no special written condition applies, cancellation is handled without penalty.

A valid driving licence, ID card or passport are required. Foreign nationals should present a passport. The documents must match the person named as driver in the rental agreement.

The driver must be at least 21 years old and must have held a valid driving licence for at least 2 years. Only drivers listed in the rental agreement may drive the vehicle.

For standard KLS Auto rental there is no deposit and no credit-card block. You pay the agreed rental price and any selected additional services.

Payment is agreed before or at vehicle pickup. Prices are confirmed clearly, and any optional service is listed separately so there are no hidden costs.

No. Standard KLS Auto rentals include unlimited mileage unless a special written agreement says otherwise.

CDW is basic damage coverage with an agreed excess. The excess is the predefined amount the renter bears in case of covered damage or contract breach. SCDW is an optional upgrade which, when available and agreed, can reduce the excess or bring it to 0 BAM for covered damage.

Insurance does not cover negligent or prohibited use, alcohol or drug influence, unauthorised drivers, wrong fuel or lack of oil, tyres and rims, underbody damage, gearbox misuse, interior damage or windscreen damage unless a written agreement says otherwise. A police report is required for damage processing.

Yes, but only if border travel is agreed and approved in advance as an additional service. A flat-rate Balkan package or Schengen/EU package may be available depending on vehicle, dates and availability. If only a Balkan package is approved, the contract states the exact countries covered. Without an approved package or written consent, the vehicle is used only in Bosnia and Herzegovina.

The vehicle may not be used by a person not listed in the contract, for paid transport or sub-rental, towing or pushing, test drives, competitions or races, under alcohol or drug influence, against traffic rules, or when overloaded or technically unsafe.

The vehicle is issued and returned with a full tank if rented that way. If fuel is missing on return, a fixed 100 BAM (KM) fee plus the value of the missing fuel is charged.

The renter is responsible for fines, parking charges, administrative fees and later-issued penalties for the rental period. Excessive dirt, smoke or interior damage may trigger cleaning costs and the agreed interior excess.

Yes. Vehicle condition is documented at pickup and return. Any remark should be reported immediately at pickup. Vehicles may be equipped with GPS for property protection, safety and prevention of misuse.