Questions before booking

The fastest way is through the Reservations page: choose your dates, pickup and return location, then see the available vehicles and the price for your period.

You can also contact us via WhatsApp/Viber message if you want us to quickly check a date manually.

The price for the selected dates and vehicle is displayed clearly before you continue the reservation. Optional extras are chosen separately, so nothing is added without your choice.

Examples of optional extras: SCDW insurance, a child seat, an additional driver or a border permit if available for your dates.

The minimum rental period is 48 hours, meaning 2 days. A return delay of up to 2 hours is tolerated; after that an additional rental day is charged.

Yes. Cancellation is free if you notify us in advance, so we can release the vehicle for other dates.

A valid driving licence and an identity document are required. For foreign nationals a passport is mandatory.

The driver must be at least 21 years old and must have held a valid driving licence for at least 2 years.

Only persons listed in the rental agreement may drive the vehicle.

For standard KLS Auto rental there is no deposit and no credit-card block. You pay only the agreed rental price and any selected additional services.

Payment is made in KM/BAM — in cash or by bank transfer.

If you arrive with euros, our agent arranges a quick exchange on the spot. No need to look for an exchange office.

We meet you at the terminal or at an agreed point at Tuzla Airport. We confirm the details before your arrival, so you know exactly where to pick up the vehicle.

See the dedicated Tuzla Airport page if you are travelling by plane.

If you send us your flight number or actual arrival time, we track the delay and arrange the pickup around the plane's arrival.

In many cases a different return location can be arranged, e.g. Kalesija or Tuzla Airport. It depends on the dates, the vehicle and the pickup schedule.

It is best to state the different return location right away when booking.

No. Vehicles come with unlimited mileage, with no per-kilometre surcharge afterwards.

CDW is basic damage coverage with an agreed excess. This means the renter's liability is limited to a predefined amount, provided the rental conditions were respected and the required documentation exists.

The excess is the amount the renter bears in case of damage or contract breach. The amount depends on the type of damage or irregularity and is stated in the contract.

SCDW is an optional insurance upgrade which, when available and agreed for the chosen vehicle, can reduce the excess for covered damage or bring it down to 0 KM.

For excess-based settlement after a traffic accident a police report is mandatory.

Insurance does not cover damage caused by negligent or prohibited use of the vehicle, driving under the influence of alcohol/drugs, driving by an unauthorised person, wrong fuel or lack of oil.

Specifically excluded are tyres and rims, the underbody, a gearbox damaged by improper handling, the interior and the windscreen, unless otherwise explicitly agreed.

Yes, crossing the border is possible only if agreed and approved in advance as an additional service.

A flat-rate Balkan package or a Schengen/EU package may be available, depending on the vehicle, period and availability. If only the Balkan package is approved, the contract explicitly lists the countries the permit covers.

Without an agreed package or written consent the vehicle is used only in Bosnia and Herzegovina. If the renter leaves the approved area without consent and theft, damage or other loss occurs, they bear full material liability.

The vehicle may not be used for paid transport of passengers or goods, sub-rental, towing or pushing other vehicles, test drives, competitions or races.

Driving under the influence of alcohol, drugs or intoxicants, against traffic regulations, with a technically unsafe or overloaded vehicle, or by a person not listed in the contract, is not allowed.

The vehicle is issued and returned with a full tank, if rented that way. If the vehicle is returned with fuel missing, a fixed 100 KM fee plus the value of the missing fuel is charged.

The renter bears all fines, parking charges, administrative fees and other costs incurred during the rental period, including penalties issued later for that period.

Excessive dirt, smoke or interior damage may lead to cleaning charges and the agreed interior excess.

Yes. The vehicle condition is documented at pickup and return. Any remarks about the vehicle should be reported immediately at pickup.

Vehicles may be equipped with a GPS device for property protection, safety and handling in case of misuse.