Who controls the data?
The data controller is KLS Auto d.o.o., Kalesija, Bosnia and Herzegovina. For privacy questions contact us at info@kls.ba or +387 61 25 25 95.
What data do we collect?
For enquiries or reservations we may collect name, phone, e-mail, rental dates, pickup and return location, selected vehicle, additional services and notes.
For the rental agreement we may need identification documents, driving licence details and other data required for the contract, property protection and payment.
Why do we use the data?
We use data to process enquiries, confirm reservations, prepare the rental agreement, organise pickup and return, provide support, protect vehicles, handle payments, accounting and legal obligations.
Cookies and analytics
The website may use cookies, Google Analytics and similar tools to measure visits, improve speed and understand which pages are most useful. Analytics and marketing signals follow the consent settings available in the browser.
Who do we share data with?
We do not sell data. We share it only when needed for rental delivery, website maintenance, insurance, accounting, payment collection or when required by competent authorities and applicable law.
How long do we keep data?
Data is kept as long as needed for the reservation, contract, accounting and legal obligations, dispute handling and property protection. After that it is deleted or anonymised where possible.
Your rights
You may request access, correction, restriction or deletion where the law allows it. Please send enough information so we can identify the relevant reservation or rental agreement.